Sr. Technical Product Trainer II

Training Program Manager for the Amperity Customer Data Platform

• Deliver technical implementation training virtually and in person to customers, system integrators, and employees
• Instructional design and content development for instructor-led and self-paced learning
• Student tenant DevOps, managing lifecycle of training environments
• Participate in Strategic Enablement efforts of the Customer Success organization
• Work with Product Management directly leveraging customer interaction to identity potential enhancement opportunities

Senior Customer Technical Trainer

Customer Technical Trainer

Training instructor for SailPoint's product offerings

• Instructed in-person and distance based technical training for customers, partners, and new employees
• Creation, testing of training materials including exercises, lab environments, slides, e-Learning, assessment tests
• Rapidly developed, demonstrated product proof of concepts based on student questions
• Administered, troubleshoot, and supported LMS; proactively engaged with vendors when required
• Troubleshoot, debug trainee product environments mindfully using resolution as learning experience
• Actively participated in community forums; answer questions, create wikis, develop example configurations and code to support community learning

Systems Analyst

Developer for USG implementations of PeopleSoft FSCM & HCM (GAFirst & OneUSG)

• Analyzed, developed, designed, and tested system enhancements and modifications
• Conducted root cause analysis, production support
• Assessed and resolved data related problems
• Mentored team members, conducted internal cross training, facilitated knowledge transfer
• Participated in peer code reviews
• Analyzed and tested system software upgrades
• Discovered and researched newly released functionality and underutilized functional areas
• Prepared functional and technical design documentation
• Participated in operational and strategic projects
• Prepare functional reports, memoranda, and instructional manuals (technical writing)

Senior Business Analyst

MIS Director

• Lead technical end-user support role for electronic health record (EHR) system
• Developed and coordinated training
• Built and analyzed complex data models using SQL, R & other software programs and tools
• Coordinated with stake holders to gather, document and maintain requirements
• Facilitated effective claim management, coordinated with billing to manage billing life cycle
• Represented agency, served as chief technical liaison with data stakeholders
• Collaborated with vendors and technical staff to ensure the functionality of system was consistent with adherence to laws and regulations
• Identified, designed, and implemented policies, procedures relating to data and security
• Facilitated and coordinated agency-wide response to regulatory changes
• Managed IT staff

Senior Systems Engineer

IT Director, College of Social Work

• Managed technology infrastructure
• Provided support for CSW faculty, staff, students
• Engineered, configured, and supported various complex projects supporting research requirements
• Evaluated and analyzed strategic technology goals and plan and develop solutions to meet goals
• Researched and developed new technology solutions
• Negotiated and secured licensing, Manage vendor relationships
• Created detailed computer policy collaboratively with faculty and staff stakeholders
• Maintained university and legal compliance requirements
• Managed IT staff

Systems Specialist

Team Manager, Comprehensive Cancer Center

• Desktop support, issue resolution servicing 1K+ end users
• Developed desktop imaging and deployment process
• Server infrastructure support, Active Directory support
• Researched and developed new technology solutions
• Developed solutions for integration of non-Microsoft platform, supporting research requirements
• Updated and managed equipment procurement procedures
• Various other administrative tasks
• Managed student employees