Senior Technical Instructor

Training Program Manager for the Workato ONE agentic orchestration and enterprise MCP platform

• Deliver comprehensive technical training on the Workato platform to customers, system integrators, and employees.
• Managed 68 instructor-led training days in 2025 across Agentic AI, MCP servers, dbt, Snowflake, SQL, and data-pipeline curricula.
• Designed and co-developed robust and complex lab systems spanning numerous applications including provisioning, synthetic data generation, automated completion recognition.
• Serve as primary SME for MCP, Agentic AI, common data models, and orchestration workflows; translating complex platform concepts into hands-on labs.
• Own full lifecycle of customized private training programs: needs analysis, content authoring, lab provisioning, delivery, and learner assessment.
• Administer LMS platform; design certification and recertification pathways; track learner telemetry to measure adoption and knowledge retention.

Senior Technical Product Trainer II

Training Program Manager for the Amperity Customer Data Cloud Platform

• Delivered technical implementation training to hundreds of learners annually on Spark-based ETL, data modeling, and ML identity resolution.
• Engineered student tenant DevOps pipeline and collaborated with Engineering to reduce learner-environment provisioning time by 85%.
• Built sample-data generation tooling and CI/CD workflows for reproducible lab environments, cutting content refresh cycles.
• Maintained certification and recertification programs; authored assessments.
• Led flipped-classroom initiative, increasing hands-on practice time and learner satisfaction scores.

Senior Customer Technical Trainer

• Top-rated instructor; delivered internal and external training on AI/ML-driven identity governance features to enterprise customers.
• Developed eLearning modules in Articulate 360; created Java, REST, LDAP, and SMTP integration examples for hands-on labs.
• Deployed and managed VMware lab environments; administered LMS and SCORM content delivery, proactively engaging with vendors for system resolutions.
• Rapidly developed and demonstrated product proof of concepts to address complex customer scenarios.
• Actively participated in community forums; authored wikis and developed example configurations/code to support community learning.

Customer Technical Trainer

Training instructor for SailPoint's product offerings

• Instructed in-person and distance-based technical training for customers, partners, and new employees.
• Created, tested, and debugged trainee lab environments and product training materials.

Systems Analyst

Developer for USG implementations of PeopleSoft FSCM & HCM (GAFirst & OneUSG)

• PeopleSoft SQL Developer: Developed complex Oracle SQL, Pivot Grid BI dashboards, and reporting automation.
• Analyzed, developed, designed, and tested system enhancements and modifications
• Conducted root cause analysis, production support
• Assessed and resolved data related problems
• Mentored team members, conducted internal cross training, facilitated knowledge transfer
• Participated in peer code reviews
• Analyzed and tested system software upgrades
• Discovered and researched newly released functionality and underutilized functional areas
• Prepared functional and technical design documentation
• Participated in operational and strategic projects
• Prepare functional reports, memoranda, and instructional manuals (technical writing)

Senior Business Analyst

MIS Director

• Lead technical end-user support role for electronic health record (EHR) system
• Developed and coordinated training
• Built and analyzed complex data models and data pipelines using SQL, R, Pentaho, PostgreSQL & other software programs and tools
• Coordinated with stake holders to gather, document and maintain requirements
• Facilitated effective claim management, coordinated with billing to manage billing life cycle
• Represented agency, served as chief technical liaison with data stakeholders
• Collaborated with vendors and technical staff to ensure the functionality of system was consistent with adherence to laws and regulations
• Identified, designed, and implemented policies, procedures relating to data and security
• Facilitated and coordinated agency-wide response to regulatory changes
• Managed IT staff

Senior Systems Engineer

IT Director, College of Social Work

• Managed technology infrastructure
• Provided support for CSW faculty, staff, students
• Engineered, configured, and supported various complex projects supporting research requirements
• Evaluated and analyzed strategic technology goals and plan and develop solutions to meet goals
• Researched and developed new technology solutions
• Negotiated and secured licensing, Manage vendor relationships
• Created detailed computer policy collaboratively with faculty and staff stakeholders
• Maintained university and legal compliance requirements
• Managed IT staff

Systems Specialist

Team Manager, Comprehensive Cancer Center

• Desktop support, issue resolution servicing 1K+ end users
• Developed desktop imaging and deployment process
• Server infrastructure support, Active Directory support
• Researched and developed new technology solutions
• Developed solutions for integration of non-Microsoft platform, supporting research requirements
• Updated and managed equipment procurement procedures
• Various other administrative tasks
• Managed student employees